Get the work right first.Then AI is worth having.
A record of work in owner-run businesses and enterprise teams: making the everyday work simple and consistent first, so the tools layered on top pay for themselves.
Independent and senior-led. Founded by a Lean Six Sigma Black Belt with more than ten years leading enterprise operations and technology change.
Read the white paper: running a business on agentsMost companies start at the top.
Artificial intelligence
Handles the judgment calls. The part that needs weighing up.
Automation
Runs the routine work. Same result, every time.
Your standards and process
The way the work actually gets done, written down.
AI sitting on a shaky foundation does not fix the foundation. It falls over, expensively.
Four steps, in this order.
We walk your process the way it actually runs. Then we take it through four gates before any technology touches it.
- 1
Get rid of what nobody needs
EliminateEvery process carries steps that exist because someone added them once. Those go first.
- 2
Make what is left simpler
SimplifyFewer handoffs, fewer forms, fewer places the work can stall.
- 3
Write down the one best way
StandardizeEveryone does it the same way. This is the step most companies skip, and it is the one that matters.
- 4
Let a machine run it
AutomateThe routine work now runs itself, the same way every time.
Only now is your business ready for AI.
Find your business on this list.
Most businesses we meet are on rung two or three.
- 01
Everyone has their own way
The work gets done because certain people know how. If they leave, it leaves with them.
- 02
Some parts are repeatable
A few teams have it down. The rest is still improvised.
- 03
One written way, and people follow it
This is the rung that matters. Below it, automation just makes the mess run faster.
- 04
You can measure it
You know how long the work takes and where it stalls.
- 05
It improves itself
What you learn from the work feeds back and makes the next run better.
In production, not on a slide.
Steelworth builds and operates alongside a working circle of companies. This is where the method proves out under real load.
#operations
Agents and people, one channel
Guest Ops2:41 PM
The guest in unit 12 says the door code isn't working, and check-in is at 3:00.
Steelworth Ops AgentApp2:41 PM
Reissued a fresh code and sent it to the guest. The lock battery is running low, so I opened a maintenance task for tomorrow morning and logged the incident.
Code reissued · guest notified · maintenance scheduled · trail logged
Finance9:04 AM
How did the month close?
Steelworth Ops AgentApp9:05 AM
Closed. Every transaction is categorized against the chart of accounts and the month-end pack is posted in #finance. Two refunds are flagged for a human decision in this thread.
Continue
- Selected work
Case studies from operations we run and advise.
- The capability system
Eight departments, thirty-seven executable skills.
- Insights
Applied research and the frameworks behind the method.